f77 Privacy Policy — Your Data, Handled Responsibly
This Privacy Policy explains what personal information f77 collects from Bangladesh players, why we collect it, how we use it, and the controls you have over your own data.
1. Introduction
Who this Privacy Policy applies to and how it governs your data.
f77 ("Platform", "we", "us", "our") operates the online gaming platform available at f77.vin and is the data controller for personal information collected from players who register, access, or use the platform. This Privacy Policy applies to all registered players, visitors to the f77 website, and any individual whose personal data f77 processes in connection with the operation of the platform. This policy applies regardless of the device or method used to access f77 — mobile browser, desktop browser, or any other access method.
By registering an f77 account or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must not register an account or use the platform. Where the processing of your personal data requires your explicit consent beyond the lawful bases described in Section 4, f77 will request that consent separately and will provide a clear explanation of what is being consented to.
Your Privacy at a Glance
Six key commitments f77 makes to every Bangladesh player's data privacy.
2. Information We Collect
The categories of personal data f77 collects and the circumstances in which each is collected.
When you register an f77 account, we collect the information you provide during the registration process. This includes your full name, date of birth, mobile phone number (used as your primary account identifier), and a password of your choosing. As part of the KYC verification process required before withdrawal functionality is activated, we may also collect a copy of a government-issued identity document such as a National Identity Card (NID) or passport, and in some cases a selfie photograph for biometric comparison. This information is collected for the purpose of verifying your identity, confirming your age eligibility, and complying with our anti-money laundering obligations.
When you make a deposit or request a withdrawal, f77 collects the payment method details necessary to process the transaction. For bKash and Nagad transactions, this includes the mobile wallet number associated with the transaction. For Visa and Mastercard transactions, this includes the card number, expiry date, and cardholder name. f77 does not store full card numbers after transaction processing — payment card data is handled in accordance with applicable payment security standards. We also maintain a record of your transaction history — deposits, withdrawals, and gaming activity — as required for account management, KYC, and anti-money laundering compliance.
When you access f77, our servers automatically collect certain technical information about your connection and device. This includes your IP address, device type and operating system, browser type and version, pages visited within f77 and the sequence in which they were accessed, session duration, game titles played, betting activity, and any error events that occurred during your session. This technical data is used for platform security, fraud detection, service improvement, and to provide customer support that is accurately informed by your account activity. Technical data is not used to build marketing profiles for sale to third parties.
3. How We Use Your Information
The specific purposes for which f77 processes the personal data it holds.
- To create, maintain, and operate your f77 account, including processing your login authentication and account settings
- To process deposits and withdrawals through your chosen payment method, including bKash, Nagad, Rocket, and Upay
- To verify your identity and age eligibility as part of the KYC process and ongoing anti-money laundering compliance
- To detect, investigate, and prevent fraudulent activity, account abuse, bonus abuse, and prohibited conduct on the platform
- To provide customer support, investigate complaints, and communicate with you about your account where necessary
- To improve platform performance, fix technical issues, and develop new features based on aggregated usage patterns
f77 does not use your personal data to build advertising profiles for sale or licence to third-party marketing platforms. Where f77 communicates promotional offers to you — such as seasonal bonuses around Eid, Pohela Boishakh, or BPL season — those communications are based on your account activity and are managed directly by f77, not by an external marketing automation provider with access to your personal data.
4. Legal Basis for Processing
The lawful grounds on which f77 processes each category of personal data.
| Processing Activity | Legal Basis |
|---|---|
| Account registration and operation | Performance of contract — necessary to deliver the service you registered for |
| KYC identity and age verification | Legal obligation — required by applicable anti-money laundering and age verification requirements |
| Fraud detection and platform security | Legitimate interests — protecting the platform and honest players from fraudulent activity |
| Promotional communications based on account activity | Legitimate interests — communicating relevant offers to active players; you may opt out at any time |
5. Sharing Your Information
The limited circumstances in which f77 shares personal data with third parties.
In order to process deposits and withdrawals, f77 shares the minimum necessary payment information with the relevant payment processing partner — for example, bKash, Nagad, Rocket, Upay, or the card processing network for Visa and Mastercard transactions. This sharing is strictly limited to the information required to execute the transaction. Payment partners process this data under their own privacy policies and are contractually obligated to handle it securely and in accordance with applicable payment security standards.
f77 may be required by applicable law, court order, or regulatory authority to disclose personal data about specific players. In such circumstances, f77 will comply with the legal requirement and disclose only the data specifically required by the applicable order or regulation. Where f77 is permitted by law to notify the relevant player of such a disclosure request prior to compliance, it will do so. f77 is not in a position to refuse legally valid disclosure orders from authorities with appropriate jurisdiction.
f77 uses third-party technology providers to power its game library — including providers such as Evolution Gaming and Pragmatic Play for live casino and slots content. These providers receive limited technical data necessary to serve game content to your session — typically a session token and game configuration data — but do not receive your full personal profile or financial information. Game providers operate under contractual data processing agreements with f77 and are not permitted to use the data they receive for any purpose other than delivering game content to your f77 session.
f77 does not sell, rent, licence, or otherwise transfer personal data to any third party for marketing, advertising, data brokerage, or any commercial purpose unrelated to the operation of the f77 platform. This commitment applies without exception and is not subject to change without explicit notification to registered players.
6. Data Security
The technical and organisational measures f77 uses to protect your personal data.
f77 takes the security of player personal data seriously and implements a range of technical and procedural measures to protect the data it holds. No online platform can guarantee absolute security against all conceivable threats, but f77 maintains security practices proportionate to the sensitivity of the data it holds and consistent with industry standards for online gaming platforms operating in the Bangladesh market.
All data transmitted between your device and f77 is protected using SSL (Secure Sockets Layer) encryption. Player passwords are stored in hashed form — f77 does not store plaintext passwords and is not able to retrieve your password if it is forgotten (only a reset is possible). Access to personal data within f77's internal systems is restricted on a need-to-know basis — staff members who do not require access to personal data in order to perform their role do not have it. f77 conducts periodic reviews of its security posture and patches known vulnerabilities in its platform infrastructure promptly.
In the event that f77 becomes aware of a security incident that has resulted in the unauthorised access to, or disclosure of, player personal data, f77 will conduct an immediate investigation to determine the scope and nature of the incident. Where the incident poses a significant risk to affected players, f77 will notify those players via the contact details held on their account as promptly as practicable. f77 will take all reasonable steps to contain the incident, prevent further unauthorised access, and remediate any vulnerabilities that contributed to it.
7. Cookies and Tracking Technologies
How f77 uses cookies and what tracking technologies are active on the platform.
f77 uses cookies and similar browser-based storage technologies to operate the platform effectively. Cookies are small data files stored on your device by your browser when you visit f77. The following categories of cookies are in use on the f77 platform:
- Essential session cookies — required to maintain your login session and keep you authenticated as you navigate between pages on f77
- Functional cookies — storing your platform preferences such as language setting, display preferences, and responsible gaming tool configurations
- Analytics cookies — collecting aggregated, anonymised usage data that helps f77 understand how players use the platform and where improvements can be made
- Security cookies — supporting fraud detection mechanisms by identifying unusual browsing patterns or access attempts that deviate from your normal session behaviour
f77 does not use cross-site advertising cookies or share cookie data with third-party advertising networks. You may configure your browser to block or delete cookies; however, doing so may impair the functionality of the f77 platform — in particular, session cookies are required for login to function correctly. Blocking essential cookies may prevent you from accessing your account.
8. Data Retention
How long f77 retains your personal data and the criteria used to determine retention periods.
f77 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable legal or regulatory obligations. For active accounts, personal data is retained for the duration of the account relationship and for a period following account closure necessary to comply with anti-money laundering record-keeping requirements, respond to any outstanding complaints or disputes, and meet any applicable statutory limitation periods. The specific retention period applied to each data category is determined by the legal and regulatory obligations applicable to online gaming platforms operating in f77's jurisdiction.
Once the applicable retention period for a category of personal data has expired, f77 will securely delete or anonymise that data so that it can no longer be attributed to an identifiable individual. Where technical constraints prevent immediate deletion, f77 will isolate the data from active processing and ensure it is deleted at the earliest practicable opportunity. Players who wish to understand the specific retention period applicable to their personal data may submit a written request to f77 support.
9. Your Data Rights
The rights you hold regarding the personal data f77 processes about you.
You have the right to request a copy of the personal data that f77 holds about you. Upon receipt of a valid access request, f77 will provide you with a summary of the personal data categories held, the purposes for which they are processed, and the third parties with whom they have been shared. Where technically feasible, f77 will provide this data in a structured, commonly used, machine-readable format. Access requests should be submitted to f77 support with sufficient information to verify your identity. f77 will respond to access requests within 30 days of receipt.
If you believe that personal data held by f77 about you is inaccurate or incomplete, you have the right to request its correction. f77 will investigate the request and correct inaccurate data promptly. You also have the right to request the deletion of your personal data. f77 will action erasure requests where there is no overriding legal obligation requiring retention — for example, where anti-money laundering regulations require f77 to retain transaction records for a defined period, those records cannot be deleted prior to the expiry of that period even upon request.
Where f77 processes your personal data on the basis of legitimate interests — such as for promotional communications related to your account activity — you have the right to object to that processing. f77 will honour objections to marketing communications promptly. Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To exercise any of your data rights, contact f77 support at [email protected] with your account details and a clear description of your request.
f77 will acknowledge all data rights requests within 5 business days and will provide a substantive response within 30 days. In cases of particular complexity, this period may be extended by a further 30 days — f77 will notify you if an extension is required and explain the reason for it. f77 does not charge a fee for data rights requests unless they are manifestly unfounded or excessive in frequency, in which case a reasonable administrative fee may apply.
10. Changes to This Privacy Policy
How and when f77 updates this Privacy Policy and how you will be notified.
f77 reviews this Privacy Policy periodically and may update it to reflect changes in the platform's data processing practices, changes in applicable law, or improvements in data protection standards. The date at the top of this policy indicates when it was most recently updated. Where changes to this Privacy Policy are material — meaning they affect how your personal data is used or your rights in relation to it — f77 will notify registered players via the contact details held on their account at least seven days before the revised policy takes effect.
Minor updates — such as clarifications of existing practices, correction of typographical errors, or updates to contact details — may take effect immediately upon publication at f77.vin without advance notice. Continued use of the f77 platform following the effective date of any Privacy Policy update constitutes your acknowledgement of the revised policy. If you do not agree with a material change to this Privacy Policy, you should stop using the platform and contact f77 support to discuss the closure of your account.